We''re here to help! Whether you have a question about how to use Connections, need to report a problem, or have feedback to share, our support team is ready to assist you.
Email: You can email our support staff at connections@dating-universe.com. Please provide as much detail as possible about your inquiry or issue, including the email or phone number associated with your account (if you have one) and any relevant screenshots. This will help us resolve your question faster. We strive to respond to all support emails within 48 hours (usually sooner).
Phone: For urgent matters, you may call our support line at +91 97173 78739. This number is available Monday to Friday, 9:00 AM to 5:00 PM Indian Standard Time (IST). Standard call charges to an India-based number will apply. If our agents are busy or you call outside of business hours, please leave a clear voicemail with your name, contact information, and a brief description of your issue. We will return your call or follow up via email as soon as possible.
(Please note: Phone support is primarily for account access issues, safety concerns, or other urgent problems. For general inquiries or feedback, email is usually the best way to reach us so we can route your question to the right specialist.)
In-App Support & FAQ: Before reaching out, you might find your question answered in our FAQ or Help Center articles. Visit our Support Cente on the website or within the app (look for a "Help" or "Support" section in settings). We've compiled answers to common questions about account setup, profile verification, matching, messaging, privacy settings, and more. These resources are available 24/7.
If you need to report another user or any content that you believe violates our policies, you can do so directly within the app by using the "Report" feature on that profile or message. These reports go to our moderation team. If you prefer, you can also email connections@dating-universe.com with the details (username of the offending profile, what happened, etc.). We take these reports seriously and will investigate promptly. Your privacy will be respected during the investigation.
If you've encountered a technical issue or bug (for example, app crashes, features not working as expected, payment errors), please let us know. You can email us with a description of the bug, the type of device and app version you're using, and steps to reproduce the problem. Our technical team will work on fixing it. We appreciate your patience and feedback - it helps us improve Connections.
Our support team operates in multiple time zones to serve our global audience. Most inquiries are answered within 24-48 hours. During times of higher volume, it might take a bit longer, but rest assured we haven't forgotten you. We appreciate your patience. For critical safety issues (like reporting harassment or a safety threat), we prioritize those and aim to address them as quickly as possible, often within a few hours.
When contacting support, please communicate respectfully. Our team is dedicated to helping you, and we understand issues can be frustrating, but polite communication helps us resolve things more effectively. We are committed to respectful, helpful service, and we expect users to interact with our staff in the same spirit. Any abusive language or threats toward our support agents will not be tolerated and could result in account consequences.
Currently, we offer support in English. If you are not comfortable communicating in English, you may write to us in your preferred language; we will do our best to translate and respond, but please note it could add to the response time. As our community grows, we hope to offer multilingual support options.
We strive to make Connections usable for everyone, including users with disabilities. If you have any accessibility issues (for example, if you use a screen reader or other assistive technology and encounter problems using Connections), please inform us. We will do our best to assist and will use the feedback to improve our app's accessibility.
After your issue is resolved, you might receive a brief survey or request for feedback about your support experience. This is optional, but we'd greatly appreciate your insights on how we did and how we can improve our support services.
Remember, we're just a message or call away. Connections values its community, and we're dedicated to ensuring you have a smooth and enjoyable experience on our platform. Thank you for being a part of Connections, and please reach out anytime you need assistance!