Grievance Redressal

Connections is committed to a safe community. This page explains how to raise a grievance and how we resolve it, in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Report from the App

The fastest way to flag a profile, photo, message, or post is the Report button inside the Connections app. Reports route straight into our moderation queue.

How to Report

Contact the Grievance Officer

For grievances about content, conduct, privacy, or our handling of a report, write to our Grievance Officer using the contact details below.

Email the Grievance Officer

Intimate Image Abuse

Non-consensual intimate imagery, nudity, or morphed/impersonating images of you are removed on a 24-hour priority track. Report it immediately.

Report Urgently

Grievance Officer

Per Rule 3(2) of the IT Rules, 2021, Connections has appointed a Grievance Officer to receive and resolve complaints. You may contact:

The Grievance Officer
Global Outliers Inc. (India)
Email: grievances@dating-universe.com
Address: [Registered office address, India]

Please include enough detail for us to locate the content or account (a profile link, screenshot, message, or your confirmation ID) and a way to contact you.

Our Service Levels — Rule 3(2)(a)

When you raise a grievance, we commit to the following timelines:

24 hrs
Acknowledge your grievance
15 days
Resolve and respond
24 hrs
Remove non-consensual intimate imagery

Non-Consensual Intimate Imagery — Rule 3(2)(b)

If a complaint is made by an individual (or someone on their behalf) about content that exposes a private area, shows full or partial nudity, depicts a sexual act, or is an impersonation including a morphed or artificially-generated image, we will take all reasonable and practicable measures to remove or disable access to it within 24 hours of receiving the complaint.

You are not alone.

Sharing intimate images of someone without their consent is a serious violation and, in many cases, a crime. Reports of this kind are handled with priority and confidentiality. You can also report to the National Cyber Crime Reporting Portal at cybercrime.gov.in or call 1930.

How We Handle a Grievance

  • Acknowledgement: You receive a confirmation with a ticket reference within 24 hours.
  • Review: Our Trust & Safety team investigates. Intimate-image and child-safety complaints are escalated to the 24-hour priority track immediately.
  • Action: We may remove or disable the content, warn or suspend the account, or explain why no action was taken — and we tell you the outcome.
  • Resolution: Most grievances are resolved well within 15 days; complex cases are resolved as quickly as practicable.
  • Records: Every step is recorded in our hash-chained audit log for accountability.

Not Satisfied? Grievance Appellate Committee

If you are not satisfied with the decision of our Grievance Officer, or we do not resolve your grievance within the timelines above, you may appeal to a Grievance Appellate Committee (GAC) constituted by the Government of India under Rule 3A of the IT Rules, 2021, within 30 days. Appeals are filed online at gac.gov.in.

Nothing on this page limits your right to pursue remedies available under applicable law.

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